Refund policy

Blackwood Studio cannot offer any returns on furniture items as they are made to order. Please contact info@blackwood-studio.ca if you have any issues or questions.

Homeware and apparel have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Due to being a small supplier, all return expenses and shipping processes will be covered by the customer and not Blackwood Studio. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any item(s) returned not in the above conditions may be forfeit of a refund subject to Blackwood Studio's discretion. 

To start a return, you can contact me at info@blackwood-studio.ca. A return address and instructions will be provided. Items sent back to Blackwood without first requesting a return will not be accepted.

You can always contact me for any return question at info@blackwood-studio.ca.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate and correct any issues.

Exceptions / non-returnable items
Furniture items are made to order and non-returnable. Please contact info@blackwood-studio.ca with any questions. 

Exchanges
No exchanges are permitted. Items must be returned at customer's expense and a new item purchased. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@blackwood-studio.ca.