warranty info
Furniture: 3 year
Homeware: 1 year
Apparel: Not covered
Blackwood Studio takes pride in the craftsmanship and quality of its pieces. I understand that investing in expensive pieces is a significant decision, and I want to assure all customers that their purchases are protected. That is why I offer a comprehensive 3-year warranty on all of my furniture. Homeware comes with a 1 year warranty. Apparel is not covered under any warranty but is returnable.
If something should arise outside of the warranty period, please don't hesitate to get in touch. Once a customer, always a customer, and something could still be done.
Here are the key features of the 1-year homeware and 3-year furniture warranties:
- Coverage: The warranty covers any defects in materials or workmanship that may arise during normal residential use of the furniture. This includes issues such as faulty joints, manufacturing flaws, or abnormal finish issues. This warranty does not extend apparel.
- Duration: The warranty is valid for a period of 1 or 3 years from the date of purchase and only valid for the original purchaser of the product.
- Repair or Replacement: In the event that a covered defect is identified and agreed upon, I will either repair or replace the affected furniture piece, or section, free of charge. My goal is to ensure that you are completely satisfied with your purchase.
- Conditions: To be eligible for warranty service, the furniture must have been used and maintained in accordance with the care instructions. Any modifications or alterations made to the furniture without authorization will void the warranty.
- Exclusions: The warranty does not cover normal wear and tear, accidental damage, misuse, or any damage caused by improper handling or transportation.
It's recommend that you retain your purchase receipt, as it will serve as proof of your warranty coverage. If you encounter any issues with your furniture during the warranty period, please contact Blackwood Studio.